HUNTER DOUGLAS AUTHORIZED SERVICE CENTRE

General Information

DROP OFF

Hours:

Monday - Friday: 9am-5pm
Saturday - Sunday: Closed

No Appointment Necessary – Come by with your blind at any time during our drop off hours and our specialist will meet with you in shop.

DROP OFF

Instructions:

For us to keep your blind intact and keep any of its loose components together, it is best to wrap your blind in protective packaging prior to bringing it into our shop. Once repaired, it will also allow us to wrap the blind in its original packaging when returning to you and, keep your blind safe!

Entry Survey – We ask that on your arrival you answer a survey about your blind, for our technician to assess

*If the specialist is unavailable – they will call you to discuss your repair further*

SHIPPING

Do you live far
from us?

Sun-Brite will help set up shipments for your blind repair! The shipping charge and any applicable boxing fees incurred by the customer are the customers' responsibility – however we will help facilitate the process! Just let us know if you are interested.

REPAIRS

Timeline and process

Repair Timeline
Average Wait Time: 10-14 Business Days
Extended Wait Times: 3 Weeks (*For repairs that require parts orders)

Repair Process
1. Drop Off Blind – Speak with Specialist
a. If warranty – 24 Hour processing time
b. If non warranty – 48 Hour processing time
ASC Team will determine warranty and set up the repair
with Hunter Douglas
2. The Magic Happens!!
3. We will call you when your blind is repaired and ready to go

CONTACT US

How to get in touch with us

Have a blind that needs repair? Send us a message and our ASC specialist will get back to you!


Or email us at:
REPAIRS@SUNBRITEDRAPERY.COM

DROP OFF

Instructions

For us to keep your blind intact and keep any of its loose components together, it is best to wrap your blind in protective packaging prior to bringing it into our shop. Once repaired, it will also allow us to wrap the blind in its original packaging when returning to you and, keep your blind safe! Entry Survey – We ask that on your arrival you answer a survey about your blind, for our technician to assess *If the specialist is unavailable – they will call you to discuss your repair further*

REPAIRS

Timeline and
process

Repair Timeline
Average Wait Time: 10-14 Business Days
Extended Wait Times: 3 Weeks (*For repairs that require parts orders)

Repair Process
1. Drop Off Blind – Speak with Specialist
a. If warranty – 24 Hour processing time
b. If non warranty – 48 Hour processing time
ASC Team will determine warranty and set up the repairwith Hunter Douglas
2. The Magic Happens!!
3. We will call you when your blind is repaired and ready to go

HUNTER DOUGLAS ASCC

Warranty vs out of warranty repairs

Hunter Douglas products come with a Limited Lifetime Warranty. Most repairs will continue to stay covered under the warranty program with a few exceptions.
NOT SURE IF YOUR BLIND IS IN WARRANTY? LEARN MORE

CONTACT US

How to get in touch with us

Have a blind that needs repair? Send us a message and our ASC specialist will get back to you!
EMAIL US AT: REPAIRS@SUNBRITEDRAPERY.COM