General Information

For us to keep your blind intact and keep any of its loose components together, it is best to wrap your blind in protective packaging prior to bringing it into our shop. Once repaired, it will also allow us to wrap the blind in its original packaging when returning to you and, keep your blind safe! Entry Survey – We ask that on your arrival you answer a survey about your blind, for our technician to assess *If the specialist is unavailable – they will call you to discuss your repair further*

Repair Timeline
Average Wait Time: 10-14 Business Days
Extended Wait Times: 3 Weeks (*For repairs that require parts orders)

Repair Process
1. Drop Off Blind – Speak with Specialist
a. If warranty – 24 Hour processing time
b. If non warranty – 48 Hour processing time
ASC Team will determine warranty and set up the repairwith Hunter Douglas
2. The Magic Happens!!
3. We will call you when your blind is repaired and ready to go

Hunter Douglas products come with a Limited Lifetime Warranty. Most repairs will continue to stay covered under the warranty program with a few exceptions.

Have a blind that needs repair? Send us a message and our ASC specialist will get back to you!